Terms & Conditions

Effective Date: March 2021 — Updated for 2025

These Terms & Conditions govern the use of Lady Greener Cleaning Services and the website localbes.com. By booking or using our services, you agree to the policies outlined below.

1. Definitions

• “Client” — The person booking or receiving cleaning services.
• “Company” — Lady Greener Cleaning Services.
• “Cleaner/Professional” — A trained cleaner assigned to perform the service.
• “Service” — Any cleaning or management service offered by Lady Greener.

2. Booking & Scheduling

Services must be booked online, by phone, or by messaging our support channels. A booking is confirmed only after you receive a confirmation email or message.

We reserve the right to refuse or cancel a booking for reasons including safety concerns, incorrect information, or unpaid invoices from previous bookings.

3. Access to the Property

Clients must provide safe and timely access to the property. If cleaners cannot access the property within 15 minutes of arrival, the booking may be:

• Rescheduled for a fee
• Charged as a late cancellation (up to 50%)

4. Cancellations & Rescheduling

Cancellations made less than 24 hours before the appointment may incur charges.

• 24+ hours notice — Free cancellation
• Less than 24 hours — 50% cancellation fee

5. Service Limitations

Our cleaners do not handle hazardous materials, biohazards, animal waste, pest infestations, mold removal, or heavy lifting above 20kg.

For safety reasons, cleaners cannot climb unstable surfaces or use client-provided ladders higher than 2 steps.

6. Satisfaction Guarantee

We offer a 24-hour satisfaction window.

• If any area was missed or improperly cleaned, notify us within 24 hours
• We will return and fix the issue for free
• Refunds are only considered after a re-clean attempt

7. Payments & Fees

Payments must be made via bank transfer, Tikkie, card, or approved online payment platforms. Late payments may result in service discontinuation.

Recurring clients are billed weekly, biweekly, or monthly depending on the agreement.

8. Damages & Liability

Lady Greener carries liability coverage for accidental damages. However, we are not responsible for:

• Pre-existing damage
• Loose or unstable furniture
• Wear and tear deterioration
• Items not securely stored

All claims must be submitted within 24 hours of the cleaning.

9. Client Responsibilities

• Provide accurate information when booking
• Ensure property safety
• Notify us of pets or special conditions
• Store valuables securely

10. Use of Website & Content

All text, images, and content on localbes.com are the property of Lady Greener. Unauthorized copying, reproduction, or misuse is strictly prohibited.

11. Cookies & Tracking

We use cookies for functionality, analytics, and advertising optimization. By using our site, you consent to cookie use in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will always be available on this page.

13. Contact Information

For questions regarding these Terms, contact us:

Phone: +31 6 87011268
Email: info@ladygreener.com